SHIPPING & RETURNS

Thank You for ordering with Flawless Hair by Nina! 

WE ASK YOU TO KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME.

 

WE DO NOT SHIP T0 P.O. BOXES.

 

MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS, YOUR CARD WON'T PROCESS THE PAYMENT.

 

IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED, IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION. 

 

PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES.

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Delivery is available within Celina and Dallas areas.

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1. How long is processing, shipping, and handling?

Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days. 

Domestic Express Shipping is 2-3 Business days depending on your location.

Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location. 

We do not ship Internationally at this time.

All Package Delivery is with FedEx. Business days are Monday-Friday.


2. When will my tracking number start to update?

After receiving a tracking email, Shipping Activity will become available after 24 hours. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days after placing your orders, please contact info@flawlessnina.com.


3. Can I make changes to my order?

To ensure quick delivery, all orders are processed daily, So orders cannot be altered or changed once your payment is complete.


4. May I return my order?

Yes, we are pleased to offer a return policy on unopened hair extensions within SEVEN (7) DAYS after you receive your order. We find that we have very low return rates and we are proud of the high-quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with!